Expectations

At the completion of training, Taxis Drivers are expected to know;

The releveant Road Transport (Public Passenger Services) Regulations 2002 and Canberra Elite' By-Laws.
When to apply the various fares.
How to handle the different methods of payment including account work and EFTPOS.
The correct radio procedures on voice.
Locations of taxi zones.
Places of interest including accommodation, churches, clubs and regular pick up points in Woden, Belconnen, Tuggeranong, Gungahlin and the City.
Shortest practical routes.
Canberra's history and tourist attractions.
Correct emergency procedures.
Required standards for driver presentation and car care.
The standards of customer service for passengers, WATs and courier work.
The roles of Airport commissionaires and procedures for lost property.
Procedures following accidents involving taxis.

The following web address provides detail on the ACT Taxi (T) endorsement required by a driver.

The following Links to websites which have information about the Taxi Service legislation and are provided as background information.

Taxi services are regulated under the:

Ancillary legislation also applicable: