When you want to book a cab, go to the nearest Cab Spot sign, use this unique number as your pick up point when making a booking and wait next to the sign for your Cab to arrive.

Cab Spot signs are being installed at private business addresses, generally with multiple entrances that cause confusion for passengers and taxi drivers. Eg. Shopping centres with multiple entrances will be offered Cab Spot signs - each with its unique identification number for each entrance. The Cab Spot sign will be fixed to a building wall or similar prominent place, adjacent to the roadside kerb, in easy sight of an arriving taxi. We suggest that you use Cab Spot in conjunction with ETA messaging.

When making a taxi booking you are offered the option to receive an ETA message. This SMS text message will confirm your taxi's estimated arrival time.

We recommend that you take this option so that an SMS message will confirm your taxi's arrive time. *Note - ETA messaging has a $0.75 SMS carrier charge & you must have the premium messaging option with your carrier.

You do not need to wait on the kerb in the cold, the heat or in the dark waiting for your taxi to arrive. Wait inside in the comfort and safety until you get your ETA message, and then walk outside just as your cab is pulling up.

When making a booking a customer will be asked if they would like an ETA message sent. You will also be asked for the mobile number for the message to be sent to, and finally you must agree to the terms and conditions of ETA.
Your booking will now be marked as requiring a return message. Once the job is offered to the fleet and accepted by a taxi the system will decide when to send the message.

Aerial is currently working on allowing ETA messages to be generated from both web and SMS bookings.

Our new ETA system was developed with the assistance of feedback from both customers and drivers. Aerial welcomes feedback including any other suggestions you might have.